Contact us
The fastest way to reach us is by email. Write to us at support@draezn.com for anything to do with the app, and we will get back to you as soon as we can. We read every message.
What we can help with
- App support and troubleshooting
- Account access and login help
- Subscriptions, billing, and refunds
- Privacy and data requests (access, correction, deletion)
- General questions about DRAEZN
Frequently asked questions
How do I reset my password or log in?
On the sign in screen, choose "Forgot password" to receive a reset link by email. If you still cannot access your account, email us at support@draezn.com and we will help you get back in.
How do I manage or cancel my subscription?
Subscriptions are billed through the App Store or Google Play. You can view, change, or cancel your subscription at any time in your Apple Account or Google Play account settings. Cancelling stops future renewals, and you keep access until the end of your current billing period.
How does the free trial work?
New users may be offered a free trial. Unless you cancel before the trial ends, it automatically becomes a paid subscription. You can cancel at any time during the trial through your App Store or Google Play account settings.
How do I request a refund?
Purchases are processed by the App Store and Google Play, so refunds are handled directly through them. For Apple, visit reportaproblem.apple.com. For Google Play, use the refund process in the Play Store. If you have any questions, email support@draezn.com.
How do I access, correct, or delete my data?
You can request access to, correction of, or deletion of your personal data at any time by emailing support@draezn.com. See our Privacy Policy for how we handle your information.
How do I delete my account?
Email support@draezn.com to request account deletion. We will delete your personal data in line with our Privacy Policy.
Organisation details
DRAEZN Pty LtdABN 38 695 078 427
New South Wales, Australia
support@draezn.com